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Accept![Tucker Technology](https://attck.com/wp-content/uploads/tucker-logo.png)
Technology
Expertise
The challenge
Tucker Technology, a telecommunications company whose services include cell site installation and maintenance, needed to replace the decentralized system they were using to dispatch technicians to sites. We proposed a responsive web app.
![tucker-technician-roof. ATTCK case study. Tucker Technology](https://attck.com/wp-content/uploads/tucker-technician-roof.jpg)
![tucker-team-1](https://attck.com/wp-content/uploads/tucker-team-1.jpg)
![tucker-team-2. Tucker Technology. ATTCK case study](https://attck.com/wp-content/uploads/tucker-team-2.jpg)
User experience design
To identify pain points and opportunities for improvement, we drafted user flows. These were the mobile goals for technicians:
- Accept or decline a job
- See upcoming jobs
- Check into a site using a ticket number
- Leave notes for tasks after completing a job
We also recommended integration with SMS and Google Calendar for future phases of the project. Based on our exploration, we created sitemaps, wireframes, and prototypes.
![](https://attck.com/wp-content/uploads/ATTCK-TuckerTechnology-driver.png)
![tucker-admin user experience. ATTCK case study](https://attck.com/wp-content/uploads/ATTCK-Tuckertechnology-admin.png)
![tucker technology wireframes. ATTCK case study](https://attck.com/wp-content/uploads/tucker-wireframes.png)
Central intelligence
Our complete system unified all previous analog systems into one seamless experience. From job dispatch and completion percentage reporting to billing, invoicing, and issue tracking to a real-time, on-demand mobile app, Tucker Technology is now poised for scalable growth.
For future expansion, we also included support for multiple franchise offices, complete with per-office user access control and accounting.
The finished product is a custom-tailored, full-featured, streamlined business workflow application.