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TUCKER TECHNOLOGY

ON-DEMAND MOBILE APP DESIGN

THE CHALLENGE

Tucker Technology is a telecommunications company whose services include cell site installation and maintenance. Our clients needed to replace the decentralized system they used for dispatching technicians to sites. We proposed a responsive web app.

DISCOVERY

Our discovery phase included interviews with two user groups: administrators and cell site technicians. The administrators walked us through their existing process, which involved spreadsheets, data that had to be transferred manually, and manual creation of reports. We shadowed a technician as he accepted a job via text message, arrived at a cell site, completed the task, and called the administrators to report completion status.

The app needed to automate job management as much as possible and handle the communication between both groups.

USER EXPERIENCE DESIGN

To identify pain points and opportunities for improvement, we drafted user flows. These were the mobile goals for technicians:

  • Accept or decline a job
  • See upcoming jobs
  • Check into a site using a ticket number
  • Leave notes for tasks after completing a job

We also recommended integration with SMS and Google Calendar for future phases of the project. Based on our exploration, we created sitemaps, wireframes, and prototypes.

CENTRAL INTELLIGENCE

Our complete system unified all previous analog systems into one seamless experience. From job dispatch and completion percentage reporting, billing and invoicing, issue tracking to a real-time, on-demand mobile app, Tucker Technology is now poised for scalable growth.

Additionally, we included support for multiple franchise offices for future expansion, complete with per-office user access control and accounting.

The finished product is a custom tailored, full-featured, streamlined business workflow application.

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